Servicing

Modules

• Underwriting

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  We take care of the entire underwriting process: from new mortgages to modifications to existing mortgages (WBH). With deep market insights and our broad client base, we actively respond to market volatility. We maintain momentum and focus on predictable, competitive turnaround times. We believe in continuous improvement so your clients always experience the best possible service. 

• Primary servicing

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  Your primary mortgage servicing is in good hands with us. We take care of all mutations for both active and legacy mortgages. Our team of multidisciplinary specialists effortlessly catches every peak in mutation requests - so that your customer experiences empowering service even after the mortgage is closed. With special focus on Straight Through Processing (STP), we enhance the service experience by increasingly automating processes. 

• Client communications

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  We understand the value of good client communications. We are ready to take on inbound calls from both intermediaries and consumers. Whether it's new applications or status updates on current mortgages; we provide clear, proactive communication that enhances your brand experience. 

• Foreclosure and Special Servicing

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  With our Foreclosure and Special Servicing modules you give your customer that little bit extra. Our Foreclosure team helps prevent payment arrears with budget coaching and smart product adjustments. Do your customers still experience payment  difficulties? Then our Special Servicing team will make sure they don't experience further problems. As your personal partner in business, we stand alongside your customer to provide a structural solution. Even when things get a bit tough.