Customer-focused:
the right service at the right time
As a mortgage provider, you play an important role in your customers' lives. After all, you are involved in profound moments in their life path. Whether it's a starter buying a first home or customers who need to respond to unexpected changes such as divorce, death or redundancy. During these emotional moments, they want to rely on the expert and personal support of their provider. So that they continue to feel (financially) secure under changing circumstances.
Efficient: digital when possible, and always personal
Because the mortgage process can be complicated and sometimes confusing for many, we ensure that your customers always experience the best possible support when mortgage services are outsourced to us. We focus on a rock-solid customer journey: digital when possible, and always personal.
Flexible: customized product and process design
Visions of customer service differ. Your ideal customer is not the same as another mortgage provider. So why should servicing be the same for everyone? We therefore like to model our servicing based on our client's individual vision and preferences.
With our extensive knowledge and experience, we are able to design both active and legacy mortgage products with complete flexibility. When setting up your ideal mortgage process, you then choose where you want us to help execute diverse components in the customer experience. We can support all relevant underwriting and management processes. Also when it comes to preventive and special management of current mortgages. And are you looking for support in handling inbound calls from your distribution partners, intermediaries and customers? Through our Mortgage Service Center we are ready to take care of this part of your customer journey as well.